Shipping policy
Orders are processed and prepared for fulfillment after payment has been successfully completed. Because some Dropout Persistence Co. products are made or printed specifically for each order, fulfillment time is separate from shipping/transit time.
Most orders are typically prepared for shipment within 2–5 business days. Processing times may be longer during holidays, product launches, high-volume periods, or circumstances outside our control.
Shipping & Delivery
Available shipping methods, estimated delivery times, and applicable shipping charges are displayed at checkout based on the customer’s order and delivery destination.
Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, customs processing, and other circumstances outside our control may affect delivery.
Tracking
When tracking is available, customers will receive tracking information after their order has shipped. Please allow time for the shipping carrier to update tracking information after a label is created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost, Delayed, or Damaged Packages
If your order appears lost, arrives damaged, or has another delivery issue, please contact Dropout Persistence Co. with your order number and relevant details so we can review the issue. Claims may be subject to the applicable carrier or fulfillment provider’s requirements.
International Orders
International shipping availability is determined at checkout. International customers may be responsible for customs duties, import taxes, or other fees imposed by their country or local authorities. These charges are not included in the product price unless specifically stated at checkout.
Multiple Shipments
Products in the same order may occasionally be fulfilled or shipped separately. If this occurs, customers may receive more than one package or tracking number.
Contact
For questions regarding an order or shipment, please contact Dropout Persistence Co. through the contact information provided on our website.